Refund and Cancellation Policy

Last updated: 12 October 2026

1. What you are buying

Our products are software subscriptions delivered online. You pay in advance for a billing period of one month or one year. No physical goods are shipped, so there is no shipping or return of goods.

2. Free trial

Where a free trial is offered, it requires no card and no payment. If you do not choose a plan when the trial ends, nothing is charged and there is nothing to cancel.

3. Cancelling a subscription

You can cancel at any time, from the billing section of your account or by writing to contact@zentaro.cloud from the email address on your account.
A cancellation stops the next renewal. Your subscription stays active until the end of the period you have already paid for, and you keep full access until then.
There is no cancellation fee.
After a subscription ends, you can ask us for a copy of your data. Our Privacy Policy explains how long data is kept.

4. No money-back guarantee

Subscription fees are paid in advance and are non-refundable, except in the cases listed in section 5. We do not offer a money-back guarantee, and we do not refund a payment because you have changed your mind.

We do not give a refund:

for the unused part of a monthly or a yearly billing period after you cancel;
for a period in which the service was available to you but you did not use it;
because you chose a plan with features you did not need, or moved to a lower plan part-way through a period;
where an account was suspended or closed for a breach of our Terms and Conditions.

5. When we give a refund

Duplicate payment. You were charged more than once for the same subscription period. We refund the duplicate amount.
Incorrect billing. You were charged more than the price of the plan you chose, or charged after a cancellation that we had confirmed. We correct the charge or refund the excess.
Payment taken but service not activated. Your payment succeeded but your plan was not activated. We fix it promptly; if we cannot activate it within 3 working days of you telling us, we refund that payment.
Where the law requires it. We give any refund that applicable law requires, including where a service is found to be deficient or materially different from what was agreed.

Nothing in this policy limits a right you have under applicable Indian law that cannot be excluded by agreement.

6. How to ask for a refund

Write to contact@zentaro.cloud as soon as reasonably possible after you discover the issue, with the email or phone number on your account, the date and amount of the payment, and the payment reference if you have it. We reply within 2 working days and tell you our decision within 5 working days.

7. How long a refund takes

An approved refund is sent to the original payment method, through the same payment gateway that took the payment. We start it within 5 working days of approving it. It then normally reaches your account in 5 to 7 working days, depending on your bank or card issuer. We do not refund in cash or to a different account.

8. Failed payments

If money left your account but the payment shows as failed, your bank or the payment gateway normally returns it automatically within 5 to 7 working days. If it does not, write to us with the payment reference and we will follow it up.

9. Taxes

Where a refund is given, the tax charged on the refunded amount is dealt with as applicable GST law and accounting rules require. Where the law provides for it, we issue a credit note for the refunded amount.

10. Contact

Zentaro LLP, E 405, Pristine Green, Phase 2, Dehu Moshi, Moshi, Pune, Maharashtra 412105, India. Email: contact@zentaro.cloud. Phone: +91 91564 07110.

Refund and Cancellation Policy.